Big Shoulders Moving & Storage

Just like so many reviews here, my advice is: DO NOT USE THIS COMPANY. They are unprofessional, extortive, and will easily turn nasty on you while they rip you off. Sales called me quickly with an attractive price, but, when the crew showed up, they jacked up fees and extorted me for higher tips or "extra fees".

They overcharged me for 20 days of storage, and the owner only gave me a discount because I was quite polite. Then, they didn't want to schedule a delivery date, only a "ten day window" which was resolved when I offered a decent (or no) tip. They used another company to deliver my stuff, and its owner was a dodgy fellow as well, lied to me, and demanded that I pay the balance in cash!

His crew caused over $2,000 in damages, but the "insurance", 3 months later, only offered $130 upon a notarized signed form. What's more, I found out that there was no insurance company as the website boilerplate of the "insurance" company said in small font!!

I strongly advice anyone to consider a more family- or corporate-owned company. You may pay more upfront, but won't need to go through the ordeal of vague communications, surprise overcharges, rude staff, and totally fake insurance.

Move size: 4+ Bedroom Home Service cost: $7000

This company sucks and made my move so much more stressful. There’s no way to sugar coat this. They damaged many of my things, lost others & f’d up my bed during the “reassembly” (the worker put a few panels in upside down, broke one of the supports, stripped the screws, told me it was too complicated & left. I don’t think it was too complicated as me, a 95 lb girl, was able to fix it). The worker who was in charge was also the RUDEST man I’ve ever met. I told him I was looking for a door stop when he arrived, he rolled his eyes. I was setting cold water bottles out for him on the counter, he demanded that I provide him water without noticing I was already trying to do that. I was in tears by the time they left. On top of all this, I was nickel and dimed the whole way. I’m just so devastated over how my things and myself were treated.

Move size: Studio Service cost: $8000

Unquestionably the worst company/service I have ever dealt with. Do not use!

During my move, I specifically paid extra to have my large TV professionally packed. During the move, my TV, smoker, and dart board were severely damaged/destroyed ($3000 worth of items). I tipped the movers close to $1,000.

When I called about my damaged items, I was routed to an outsourced claim processing company. 3 months later, I received notification I would receive $50 back. Would absolutely not recommend.

Move size: 2 Bedroom Home Service cost: $10000

The only reason I gave 1 star is because a 0 star option wasn’t available. They have made this move a living hell. They told me 1 price then charged me another. I believe they pocketed my money. I paid over $5000 to have my items transported just for my glass dresser, glass mirror, 60 inch tv , and kitchen chair to be ruined. I filed a claim on oct 4 and I still haven’t heard anything back from the company. I have left several voicemails and sent multiple emails. The customer service representatives are very rude and lack compassion about my damaged and ruined items. They said they never received a claim even after I sent proof of my claim on Oct 4th. Do not move your items with this company.

Move size: 4 Bedroom Home Service cost: $5100